1. What is Porag Shop?
Porag Shop is an online shopping platform where you can purchase quality products easily, securely, and at competitive prices.
2. How do I place an order?
Simply browse your desired product, click Add to Cart or Buy Now, fill in your shipping information, and complete the checkout process.
3. Do I need to create an account?
No. You can place an order as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.
4. What payment methods do you accept?
We accept Cash on Delivery (COD) and other available online payment methods displayed during checkout.
5. How long does delivery take?
Delivery usually takes:
- Inside Dhaka: 1–3 business days
- Outside Dhaka: 2–5 business days
Delivery times may vary depending on your location.
6. Can I track my order?
Yes. Once your order is confirmed and shipped, you can track its status through your account or by contacting our support team.
7. What is your return policy?
If you receive a damaged, defective, or incorrect product, you can request a return or replacement according to our Return Policy.
8. Can I cancel my order?
Yes. Orders can be canceled before they are shipped. Please contact our customer support as soon as possible.
9. Do you offer exchange services?
Yes. Eligible products can be exchanged if they meet the terms and conditions of our Exchange Policy.
10. Are all products authentic?
Yes. We strive to provide genuine, high-quality products from trusted suppliers.
11. Is my personal information secure?
Absolutely. We use secure technology to protect your personal information and payment details.
12. How can I contact Porag Shop?
You can contact us through our Contact Us page, email, phone number, or social media channels. Our support team is always ready to help.
13. Do you offer discounts and special promotions?
Yes. We regularly offer discounts, seasonal sales, and exclusive promotions. Visit our homepage or subscribe to our newsletter to stay updated.
14. Can I change my delivery address after placing an order?
Yes, but only before the order has been shipped. Please contact our support team immediately.
15. What should I do if I receive the wrong product?
Please contact our customer support within 24 hours of receiving your order. We will arrange a replacement after verification.
